Terms & Conditions
These Terms & Conditions govern the use of services provided by Fulfillo, including fulfillment, warehousing, delivery, and Cash on Delivery (COD) services across the UAE.
By using our website or services, you agree to comply with these Terms.
Driven by performance. Focused on growth.
We understand the fast-paced UAE market and the demands of modern eCommerce. That’s why we provide scalable fulfillment solutions designed to reduce operational stress, improve delivery speed, and enhance customer satisfaction. With reliable service and Cash on Delivery options, we help brands build trust with every order delivered.
Services Provided
We offer:
- Order fulfillment services
- Inventory storage and warehousing
- Last-mile delivery across the UAE
- Cash on Delivery (COD) collection
- Returns handling (if applicable)
All services are subject to availability and operational capacity.
Client Responsibilities (Merchants)
Merchants agree to:
- Provide accurate shipment details
- Ensure products comply with UAE laws
- Properly package goods (if self-packed)
- Provide correct COD amounts
- Ensure items are legal and non-restricted
We reserve the right to refuse prohibited or illegal goods.
Prohibited Items
The following items are strictly prohibited:
- Illegal goods
- Hazardous materials
- Explosives or flammable items
- Drugs or controlled substances
- Counterfeit products
- Items restricted under UAE law
Clients are fully responsible for any legal consequences arising from restricted shipments.
Cash on Delivery (COD)
For COD shipments:
- We collect payment from the customer at delivery.
- COD settlement timelines will be agreed upon in writing.
- Failed delivery attempts may result in additional charges.
- We are not responsible for customer refusal of shipments.
Settlement payments will be processed after successful collection and reconciliation.
Delivery Terms
- Delivery timelines are estimated, not guaranteed.
- Delays due to weather, government restrictions, or force majeure are not our liability.
- Customers must provide accurate address and contact information.
Additional charges may apply for re-delivery or incorrect addresses.
Liability Limitation
Our liability for lost or damaged shipments is limited to:
- The declared shipment value, OR
- A maximum compensation amount agreed in writing
We are not liable for indirect, consequential, or business losses.
Insurance
Under applicable UAE data protection regulations, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Withdraw consent where applicable
To exercise your rights, contact us at:
📧 [Your Email Address]
Returns & Failed Deliveries
- Return shipments may incur additional charges.
- Storage fees may apply for uncollected or rejected items.
Return timelines will depend on operational availability.
Payment Terms
- Service fees must be paid according to agreed invoices.
- Late payments may result in service suspension.
All prices are subject to VAT as per UAE regulations.
Termination of Service
We reserve the right to suspend or terminate services if:
- Terms are violated
- Illegal activities are suspected
Payments are overdue
Data Protection
All customer and merchant data is handled according to our Privacy Policy and applicable UAE data protection laws.
Force Majeure
We are not liable for delays or failures caused by:
- Natural disasters
- Government actions
- Road closures
- Public emergencies
Events beyond our control
Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to UAE jurisdiction.