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Return & Refund

At [Your Company Name], we are committed to providing reliable fulfillment and delivery services across the UAE. This Return & Refund Policy outlines how returned shipments, failed deliveries, and refund requests are managed for both merchants and customers. It clearly defines the responsibilities of each party and ensures a smooth, transparent, and fair resolution process in all cases.

Driven by performance. Focused on growth.

We understand the fast-paced UAE market and the demands of modern eCommerce. That’s why we provide scalable fulfillment solutions designed to reduce operational stress, improve delivery speed, and enhance customer satisfaction. With reliable service and Cash on Delivery options, we help brands build trust with every order delivered.

Returned Shipments

A shipment may be marked as returned under the following conditions:

  • Customer refusal at delivery

  • Incorrect or incomplete delivery address

  • Customer unavailable after delivery attempts

  • Damaged packaging reported at delivery

  • Order cancellation by the customer

Returned shipments will be sent back to the designated return address or warehouse as agreed with the merchant.

Return Charges

  • Return delivery charges may apply and will be deducted from COD settlements or invoiced separately.

  • Storage fees may apply if returned items are not collected within the agreed time.

Additional handling fees may apply for repeated failed deliveries.

Cash on Delivery (COD) Refunds

  • COD amounts are only refundable for successfully collected payments.

  • If a delivery is refused or unsuccessful, no COD amount is collected and therefore no refund is applicable.

  • COD settlements are processed according to the agreed settlement cycle with the merchant.

Merchant Refund Responsibility

[Your Company Name] does not issue refunds directly to end customers for product value.
 Refunds for returned or canceled orders are the sole responsibility of the merchant or seller.

We are only responsible for logistics-related charges as per the service agreement.

Damaged or Lost Shipments

    • Any delivery damage must be reported within 24 hours of delivery.

    • Claims must include photos and shipment details.

    Compensation (if applicable) will be limited to the declared shipment value or the agreed liability limit.

Refund Eligibility

Refunds for service charges may be considered only if:

  • The issue was caused directly by operational error from [Your Company Name]

  • The claim is submitted within the agreed timeframe

  • The claim is approved after internal review

Approved refunds will be processed through the original payment method or deducted from future invoices.

Processing Time

  • Approved refunds are processed within 7–14 business days

COD settlements follow the agreed payout schedule

Non-Refundable Items

The following are non-refundable:

  • Failed deliveries due to incorrect customer details

  • Customer refusal at delivery

  • Delays caused by force majeure or government restrictions

Prohibited or non-compliant items

Policy Updates

This Return & Refund Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date.