Privacy Policy
At FULFILLO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our fulfillment, delivery, and Cash on Delivery (COD) services across the United Arab Emirates.
By using our website or services, you agree to the practices described in this policy.
Driven by performance. Focused on growth.
We understand the fast-paced UAE market and the demands of modern eCommerce. That’s why we provide scalable fulfillment solutions designed to reduce operational stress, improve delivery speed, and enhance customer satisfaction. With reliable service and Cash on Delivery options, we help brands build trust with every order delivered.
Information We Collect
A. Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Emirates location details
B. Business Information (for merchants)
- Company name
- Trade license details
- Warehouse information
- Bank account details (for COD settlements)
C. Technical Information
- IP address
- Browser type
- Device information
- Website usage data
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange deliveries across the UAE
- Provide Cash on Delivery services
- Manage payments and COD settlements
- Communicate order updates and tracking details
- Improve our services and website
- Comply with UAE laws and regulations
Cash on Delivery (COD) Data Handling
For Cash on Delivery services, we may collect and process payment-related information to ensure accurate collection and settlement. All financial data is handled securely and in accordance with applicable UAE regulations.
Data Sharing
We do not sell your personal information.
We may share information with:
- Delivery personnel and logistics partners
- Payment processing providers
- Government authorities if legally required
- Technology service providers supporting our operations
All third parties are required to maintain confidentiality and data protection standards.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your information, no online system is 100% secure.
Data Retention
We retain personal data only as long as necessary to:
- Provide fulfillment and delivery services
- Complete financial settlements
- Comply with UAE legal and regulatory requirements
Your Rights
Under applicable UAE data protection regulations, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Withdraw consent where applicable
To exercise your rights, contact us at:
📧 [Your Email Address]
Cookies
Our website may use cookies to improve user experience, analyze website traffic, and enhance functionality. You can disable cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.